The introduction of NBN has taken over the existing internet connections offered and phasing them out as it is a better option. As some may not know, after 18 months of installation of NBN in your area, the old telephone and internet services will be disconnected.  

The Cloud Phone is the new way to communicate through lightning fast connection without interruption. No more connection cut-outs or trouble receiving calls. This new service essentially becomes your new landline except with a difference, where the NBN connection is the fastest connection. It combines features of a landline with a reduced cost for calls your service provider offers.  

If you still want to have the resemblance of a landline phone, the only options are VoIP (Voice over Internet Provider) or Cloud Phones which are better. This has to be done before the switch off date from when NBN has been installed in your area. Changing to NBN is easy and your service provider will send a new compatible modem and telephone handset if required. The setup process and equipment used should be similar to your current modem set up you are accustomed to. 

For business’ the introduction of the Cloud Phone is a benefit as they will have access to faster and more reliable internet services. The Cloud Phone is essentially putting your phone system in the cloud. It is much more cost effective as there are no rental line fees like a traditional system allowing calls to be at a lower rate. The Cloud Phone does not require an expensive PBX system as the service delivers calls with the functionality of a PBX system with the internet connection. This provides a phone system at a fraction of the cost. 

Common Questions 

What other features does the NBN phone offer? 

The NBN phone comes with the features expected within modern phones such as voice mail, call waiting, 3-way calls, caller ID blocking and more.  

What if there was a power outage, would my phone still work? 

The NBN Phone can operate during a power outage with the purchase of a backup battery which has approximately 3-11 hours of battery life. In case of an emergency, this will be the difference whether your phone goes through for a distress call to 000.  

Can I keep my current number with my current service provider? 

Switching to an NBN phone will still allow you to keep your current number whilst switching to the new provider.  

What lines are getting disconnected? 

The following services are permanently getting disconnected in Australia: 

• Telstra home/landline phones 
• Home/landline phone services from all other companies using Telstra’s copper lines 
• All ADSL, ADSL2 and ADSL2+ 
• Telstra Bigpond cable Internet Services 
• Optus cable Internet and cable phone services 

Why are the old telephone and internet lines phasing out? 

They are being phased out due to the speed NBN offers and price associated to operate it and being replaced with faster connections offered through NBN.