Information about the service
The Cloud Phone is a hosted PBX phone system that allows your employees to work from the office, home or anywhere with a broadband internet connection.
Is the offer part of a bundle? No
Is the customer required to buy any goods as part of the offer? No
Does the offer have any minimum term of use? Yes – see contract period below
What Is Included:
The Cloud Phone includes Local, National, and Mobile calls, includes a mobile app, and includes Hosted PBX – Call transfer, Voicemail, IVR, Inbound fax to e-mail.
What Is Not Included:
Your plan does not include calls to international destinations and premium service numbers.
Your Minimum Monthly Charge $98 (Minimum 2 extensions)
Charges to International Numbers
You will be charged if you make calls to international numbers:
* International Calls – To view International rates to overseas destinations see
Call Usage Information:
The Cloud Phone has spend management tools which are designed to assist you in managing your spend. You can check your monthly usage in your My Account Portal.
Contract Period: 48 months
Early Termination Charges Apply
Customer Service Contact Details:
Phone: 08 8166 7555
Email: hello@thecloudphone.com.au
Dispute Resolution Process
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, a complaint should be made in writing.
Telecommunication Industry Ombudsman
If you are dissatisfied with the outcome of your complaint following the Complaints Handling Policy, you may contact the TIO (Telecommunications Industry Ombudsman) for independent mediation. The TIO can be found at www.tio.com.au/making-a-complaint or by calling 1800 062 058
Change of physical address
If your phone system is moved to a new physical address, you must contact us and specifically request IPND to be updated.
Requirements and Availability
Requires broadband internet service and a compatible iOS or Android smartphone
Each user requires a minimum of 100kbps of uncongested upstream and downstream bandwidth for optimal quality